Originally Posted by
Antarius
Still, this is not like hidden city ticketing where YOU jump off without completing your itinerary. Sounds like the OP asked TA to make a change which they willingly did.
IMO, this is like asking a clothing store to sell you a shirt for half price. If they choose to do so (against the rules), the onus is on them, not you. If the facts are as reported, AA Security or whoever can rightly tell the OP to quit it going forward, but they need to look internally for why this is happening.
I agree but would go further. Assuming that all this really is the reason for the lock (and we don't know 100% for certain), I can't see how blame can attach anywhere but to AA agents, either in the past or the future. We all know that getting different answers from different agents to the same question is commonplace. How is the OP to know that the answer here that said "not permitted" was the correct answer and that the other answer was wrong? And each case is separate as this is surely an individual ticket rule matter so one can't easily argue that one should learn from the past. In my view AA, and the airlines in general, position themselves for this sort of thing by making rules so complex and arcane that their own agents and systems can't follow them consistently.