Originally Posted by
tommyhtown
While trying to add Amex as a payee online, I kept getting:
The information you entered does not match our records. Please try again.
I double/triple-checked the information I entered and it appeared to be correct. T-Mobile doesn't have an option to lookup payee so I am not sure how they go about verifying my information. I tried to go the mobile app route, but the mobile app only accepts phone number as a signin. Since I don't have t-mobile as my carrier that was the end of going out the mobile app.
Does anyone have a problem with adding Amex as a payee from a website? And how did you resolve it?
*Searched the thread again and found Mobile Money by T-Mobile by Blackhawk*
What information are you typing in for Payee Name? The payee name for Amex is "American Express". Also to verify your information, you should
ALWAYS be referencing the information on your statement.
If you do e-paper statements, log into your account and download last month's statement and the section where it tells you how to pay will provide you the Payee Name, Address, phone number, etc.