Originally Posted by goodeats21

I did think it was interesting that of the airlines listed for comparison, it only included USA based airlines...and I think only legacy. Everything else had to be put as "other". (I do recall something with a *A descriptor as well, but don't recall if it was in that section of the survey).

I wonder what process they are going to use to evaluate the open ended responses. I assume it will mine for key words, but hopefully someone is looking at the verbatims.