Originally Posted by
burgernfries
Thanks!
What exactly does 'clean up the PNR' mean? Just so I know what to answer if the AA representative doesn't know what I'm talking about.
Can the regular customer service reps do this, or even the RTW desk? Or only the IT dep?
It cleans it up.
Not sure exactly what it does, but it can help fix broken PNRs. I had to do it for paid and award tickets that had numerous changes, both from my actions and AA's. Any regular customer service reps should be able to do it, but might balk when they see it is a RTW. RTW desk might have shorter wait times due to the weather issues though.