Originally Posted by
skunker
Call AA and have them "clean up" the PNR. Sometimes after numerous changes they don't work on the website. It is not reissuing or reticketing.
Thanks!
What exactly does 'clean up the PNR' mean? Just so I know what to answer if the AA representative doesn't know what I'm talking about.
Can the regular customer service reps do this, or even the RTW desk? Or only the IT dep?