FlyerTalk Forums - View Single Post - New CITI card holder, AAdvantage miles not posted into account

Mar 2, 2014 | 10:33 pm

#4

dayone

Moderator: Alaska Airlines Atmos Rewards

Join Date: Feb 2005

Posts: 13,565

Quote:

Originally Posted by JDiver

I am not sure why new Citi accounts would post differently than my longtime account

As noted by WheelsFirst and in http://www.flyertalk.com/forum/ameri...they-post.html, this is a known problem.

Quote:

Originally Posted by cooperhs

THis is the response I received. It doesn't make sense to me, as my AA # was given to Citi when I signed up. Statement closed about 25 days ago. Bonus threshold was not hit, but no miles posted to AA as of today.

Your account needs to be linked with an American Airlines AAdvantage® number when it is established. The American Airlines AAdvantage® number is assigned by American Airlines and is sent to us through an automated process. It can take 2-3 billing periods to complete this process.

American Airlines has advised us that they are experiencing delays with this process. Once we receive confirmation from American Airlines, we will report your December 2013 miles on the next statement.

We apologize for any inconvenience this has caused.