Originally Posted by
armagebedar
Are you sure that the PNR itself isn't being recognized? JL may require you to input your first and middle names (if you have one and that's how you booked the ticket) together in the first name field, like "johndavid" or "johnd".
Nope, no problem with the PNR; JL agents can pull it up just fine. However, they claim they can do nothing to the PNR (e.g book seats etc).