Originally Posted by
SMK77
I gave mine to a call center agent for putting me on a watch list for two upgrades and called me after two weeks when they were available. ^
The problem I guess is that are call centre agents actually meant to do this? Or could your well done paradoxically get them in trouble? That's the issue I have with it. So I end up sending banal "well dones" which essentially say "provided excellent service" without any real substantiation.