Originally Posted by JDiver

Ventana ("upgrade" to IT system affecting various issues such as SWUs, 500 mile upgrades, etc.), nasty weather, end / beginning of status year, batch processing over the weekend, etc. may all be affecting how quickly your miles will redeposit and appear in your account. I'd wait - at least until the weather settles a little, given members are reporting 1 hour plus waits for various elite lines to answer. Your hold is working, you won't lose it - and if necessary, given the special circumstances, they can extend the hold another 5 days (you'd have to explain and request it).