Originally Posted by galego

Hey all, I hope it is ok to bump this thread rather than post a new one

I flew on Etihad in January, my AAdvantage number was on the reservation/e-ticket. However, (half) the miles haven't appeared on my account.

I rang up AA and they asked for both the PNR number and e-ticket numbers. They said they couldn't find either on the system, probably as they were Etihad flights (not code shares, it was LHR to southeast asia). They said I'd need to ring up Etihad and get some other e-ticket number and call back.

Does this sound right?

Fast forward: The return part of the journey is now appearing on my AAdvantage account. I.e. the later one, the earlier journey isnt there.

Rather than wait it out even longer, can anyone advise on filling in the 'Request Mileage Credit' form?

'Flight Number' = just the number with EY?

'Airline Code' = The Booking class? (there';s a drop down for airline name right above)

'Ticket number' = the e-ticket number that was on my Etihad e-boarding pass?

Just checking. Thanks