FlyerTalk Forums - View Single Post - Brainless approach lacking proactivity
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Old Mar 1, 2014 | 2:04 am
  #4  
Final 3 Greens
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Join Date: Feb 2005
Location: Southern Med
Programs: BAEC Silver, Flying Blue Gold, Gulf Air Silver, Aegean Gold, M&M FQTV, Air Malta Diamond
Posts: 1,741
Agree about BA, they left me standing for 40 minutes at Riyadh under similar circumstances.

But compare yesterday to EY; when my bag missed the plane, I was met at the gate, asked to sign a form to allow the bag to pass through customs, informed when it would arrive (in 24 hours, which it did) and then went straight on my way.

By the way, my flight yesterday was not a connection, it was point to point, so the bag didn't miss a connection, but simply was not loaded.

DXB was chaos yesterday, my flight was 30 minutes late pushing due to pax stuck in security - but I checked in at -90.

It happens and that's not my beef - they had 6 hours in which to let me know, but left me standing around at the carousel - poor service.

If mine had been the only one, I would have realised quickly, but there were 15-20 others waiting, too and I estimate only about 80 had got off at MLA, so it looked as if there were more bags to come (priority delivery at MLA is always hot and miss.)
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