Originally Posted by krazykanuck

So bit of a back story here. Back in October I had a near-$1000 stay at the most awful HI I've ever stayed in. Barely edible food, bad hotel, etc. I complained to Hilton and they offered a refund of one night's stay as compensation, which I accepted.

Now the issue is I never received the check. About 8 weeks after they said they sent it, I called to say I never received it and asked them to re-issue and re-send it. This was at the beginning of January.

So nearly two months has gone by, they haven't contacted me once regarding the status of this and when I call, they say "oh I'm so sorry, let me look into this and get back to you" - which they never do - or one CSR I got was extremely defensive and rude and told me it could take months to sort this out, which I believe is BS. It does not take months to track a check in this age. I've even emailed a supervisor in the Dallas office who I spoke to once, she said she'd get back to me within a couple of days nearly a week ago. I have no confidence that she'll get back to me since she failed to do so the first time I spoke to her.

So FTers, have any of you been in a similar situation? I'm still Diamond for another month or two or whatever, if that helps at all. This situation has a Customer Service file number assigned and I've dutifully logged the dates of all my calls (even though they say they have no record of at least one of those calls). I have an upcoming stay in a couple weeks but I'm ready to cancel it and book an SPG hotel out of spite.