Originally Posted by
reed2x
Delta, and all the other airlines for that matter, should be tailoring their programs to award discretionary travelers who care about frequent flyer incentives when making purchasing decisions.
The airlines should be fleecing the big spenders, not rewarding them?!
Just curious...
If you had a business where your top 2% of customers accounted for 20% of your revenue, would you be fleecing them instead of rewarding them?