Originally Posted by
cptlflyer
If you're making purchasing decisions based on loyalty freebies (that the company clearly states can be cancelled at any time anyway), then Delta probably doesn't care about your business enough to court it.

No, not based upon loyalty freebies (although, really, they are not free... they are earned).
I stay for a variety of reasons... that I have shared before.
The most selfish reason... gotta stay elite to have any hope of using the 600K miles in my account.
Most pragmatic reason... all FF programs are racing to the bottom... but trying to avoid being the first to get there. So crossing the fence to another program is foolish.
Most sentimental reason... I appreciate the good service, and good intentions of the DL front line staff. Only wish the execs could learn something form them.