When I tried to extend the certificate, the agent started looking at my stay records and spending records, said that they have these thing to get members to use the credit card, I have not stayed enough with them, have not spent enough, etc. etc.
I have only 8 nights so far this year (excluding rollovers) but the year is young, I have been on vacation and also cancelled once due to weather. I met the initial $1000 agreement for the 70K bonus but have been putting most of my spending on 2 other Chase Cards + the SPG AMEX.
I think he was about to give me another condition to meet to extend the certificate. I was somewhat annoyed that he started doing this to a loyal Platinum member who has been Platinum most of the last 10+ years and will be Liftetime in just a few months.
So, I told him never mind, I will use the certificate and I intend to cancel the Chase card anyway. Then he started telling me the Chase card is better than any other card...
I think he is probably overly loyal to his company (he said he has been there for a while) and wants to do things he thought would benefit the company. Unfortunately, I think he forgets that little things you do for a Platinum member can go a long way to build loyalty and nickle-and-diming obstacles will only lose the customer for the long term.
The whole conversation was pleasant but I just did not think it was his place, as a Marriott Rewards Agent (not even Chase), to do all these things to increase credit card usage.
The worst part is that he didn't even know he annoyed me and made me a little less loyal. He gave me his name and extension so I can ask him for future service. Come to think of it, I might have talked to him a few years ago about another problem which also ended up without a positive result. I will definitely avoid him!
All my other calls to Rewards over the years have always yielded good results. For example, I have never been denied when I wanted to switch promotion. There is something about how this guy...and he means well for his company....
Anyway...Did your agent attach any condition to the extension?