Originally Posted by
MightyTravels
I have made numerous bookings with hoteltravel.com and never had any issues. Refunds appeared promptly. Great customer service via email (reply within hours). Would not hesitate to make bookings. They used to have VERY good rates but that seems to have changed now - especially without a coupon.
Glad to hear you've had success with them: the current promo is incentivizing me to try them!
Their website does seem quirky, though. Some major destinations aren't listed, yet they list some pretty obscure destinations. Like I get the feeling there's some kids in Thailand programming this who have only a partial grasp on world geography and travel patterns. Also the rates can be all over the board; sometimes they match other website prices, but only for certain days. Sometimes they claim the coupon can't be used because it's a "direct rate," but the very next day they accept the coupon for the same reservation! So it's very much a YMMV thing, but certainly worth looking at.