Originally Posted by
Gold Passport Concierge
Good Morning!
At 930am on February 24, an accidental chemical pool spill occurred at the hotel and chemical odors wafted through the hotel corridors. 100 people were evacuated as a precautionary measure and 6 people were ambulance assessed. The hotel has been ventilated and at 11am declared safe by the authorities. Our priority remains the safety and security of our guests, and we apologize for any inconvenience caused.
Becky S.
I am coninvced that Hyatt should
proactively offer the full refund of the charges of 1 night. And additionally an excuse by the GM.
This would be a way to impress the guests as well as the public.
And to lower the impact on the image of the brand.