Originally Posted by kitie carson

I actually had to ask a United Customer Service rep...

I arrived in Terminal C Terminal E is connected but as soon as I got to E I did not see Ruby's so I asked..Turns out you walk a little ways into E and take a Left at Ramp headed to Terminal D and you will see Ruby's straight ahead. CBP office is on right before you get to Ruby's ..small office clearly marked.

Not a lot of traffic my day, also no one else came in during my whole time until I was walking out.

My CBP officer was pretty laid back, asked me about living in Hawaii, and like I said, he cracked up when I told him what happened in the 80's to me..My fault I know, but Live and Learn..