Originally Posted by
neel1987
1) Had I not got on the plane in the first place, the Customer Relations representative told me that I would have been offered a refund.
Originally Posted by
neel1987
... as it's quite a unique way of handling compensation for a service not received.
If you had not got on the flight, you would still have been in Newcastle, not London. In the event, you chose to get on the flight and BA flew you to London. Moreover, BA would have got you to Heathrow if you had wished to do that, but it just happened to be more convenient for you not to do that.
So as you were flown from Newcastle to London, I can't see how you can complain about not having received the service that you paid for.
Originally Posted by
neel1987
I was offered £30 by way of compensation due to the issues I raised about the actual service - surely that should be a % of my fare? For example, I paid 50% to get me from A-B, 20% to take luggage, 10% for drinks service etc etc
Where do you get these figures from? Or are they plucked out of the air?
If you pay a normal fare for travel with BA, as far as I know they are not broken down like this. It may be different if you buy an add-on such as paid seat allocation, but in cases like that there are usually specific terms that reflect that in the event that the add-on can't be delivered.