Originally Posted by
INDFlyer
How long does the credit card company take to resolve an issue like this?
PP gave you the correct information. Your question is how long will it take your credit card to decline your request. They may give you a temporary credit while awaiting a response from Hotwire. Maybe a week before that's reversed.
Your only grounds. Was a pool listed as an amenity? If so you have grounds. Take it up with Hotwire. How many hotels in cities like NYC have pools?