AustralianPoochie

I went over to NZ, and the VSC was in my Velocity account in days.
Please excuse my analogy, and for bringing the name of the opposing airline into this discussion, I paid for Qantas Club membership, and guess what, each time I called up the Qantas 13xxxx phone number, and entered my QFF number, I get to speak to an Australian girl on the other end.
I have rang Virgin Australia too in the past, and never asked where they were located, but yes, its always an Asian voice, with very hissy connection, not the girl being hissy, just the phone line.
Pity that Virgin had to use overseas based call centres.
But who knows, maybe paying to join the Lounge, might lead your call to be answered by an Australian!