FlyerTalk Forums - View Single Post - Denied entry in Galleries First in T3
View Single Post
Old Feb 21, 2014 | 2:10 am
  #2  
710 77345
 
Join Date: Oct 2003
Location: London
Posts: 3,500
Originally Posted by Saudi
Is this a new rule change?
Of course not! If there was you would have the lounge agents being asked to swap FF numbers on the way in, before repeating the process on the way out.

How frustrating - there should be a phone number on the desks similar to those that say "How's my driving?" on trucks to report these incidents. We all make mistakes from time to time, but to refuse to back down after being shown evidence - or even to call someone to check when asked - is not acceptable in any front-line customer staff, let alone those paid as well as BA's.
710 77345 is offline