I think you need to remember leaving aside all the debates about extra charges, printing your own pass etc.

The fact remains this is a company who actually woke up and admitted they treat passengers like rubbish and need to change thier act as they started to lose ground to rivals such as Easyjet. When you have a boss who makes speeches they way he does and rubs everyone up the wrong way, it is not a good thing.
Time will tell if they actually change their ways.

Regardless if how much you pay for a ticket or what you expect I think we all have to be honest and admit if you were on that flight you would be pretty pissed off.