The treatment of these pax was an absolute disgrace. I don't care how much they paid for their ticket. In a previous life, I worked for an airline where the rule was that a couple of staff had to stay in the office until the plane was airborne half an hour just in case it returned and the pax needed looking after. In this case, the plane didn't even got off the ground yet everyone in Ryanair headed home. Ryanair should have had staff available to look after these pax. I have flown many times with Ryanair and things have been fine. But the simple fact is that its history is littered with many examples where Ryanair has shown that it literally does not give a flying **** when it comes to the fare paying public.