Originally Posted by
rmannion
I was overcharged by this property. The amount is correct on the invoice, but the amount charged to my card was in excess of 150% of the total. I called SPG, and the agent I spoke with forwarded my info to the hotel's front desk. The front desk emailed me a copy of my invoice (which is identical to the one I physically have, and which has the correct total). I explained the overcharge but have yet to receive a reply after a few days. What should I do at this point?
Send a mail to
[email protected] with all the details, invoice etc. They normally take a week or two to come back but are usually very helpful. I believe the FT SPG Lurkers sometimes help with this as well, but I'm not 100% sure.
Regardless in my opinion the hotel should also offer you some Starpoints for your troubles.