http://ca.news.yahoo.com/united-airl...190805703.html
CHICAGO - United Airlines says it is cutting 240 jobs in Toronto, Vancouver and Calgary.
The U.S.-based airlines says the jobs, which include customer service agents and ramp agents, will now be outsourced.
There will be 95 jobs affected in Toronto; 84 in Vancouver and 61 in Calgary.
The cuts will become effective in three months.
United says the announcement does not have any effect on the number of flights the airline operates in Canada.
Company spokesperson Christen David said in an email that the cuts were difficult but necessary decisions for the airline to run a "more efficient and financially sustainable business."
IMO, when a service industry outsources their activities it reduces the quality of service that is offered.
Case in point ... DHL acquisition of Airborne Express of Seattle. Couriers became independent contractors and no longer cared to meet deliveries because they would be paid to have a package on the truck. If they did not make the effort to deliver, they still got paid because it was per piece on the truck. And now DHL door-to-door service is no longer available in the US because reliability dropped.