So they're flying a budget airline with adverse weather conditions around and have probably paid €29.99 for their tickets which is why they're on one of the last flights out of STN.What do they expect ?

I've lost count of the number of times I've flown FR without any problems at all. Consistently the cheapest and most punctual airline across the Irish Sea. For what it's worth I've been on plenty of rubbish BA flights and suffered long delays without much help from staff.

If they want to be cossetted and given free stuff when crap happens pay full fare.