Originally Posted by
Cactus165
Having the very same issue, and did the same thing. I have both T-Mob and AccountNow cards; I keep getting "invalid card number" no matter how much I try to load onto them. BillPay was SUPPOSED to start working today, so I called them when I saw they bumped it back till March 6th.
Aside: I had the customer service agent repeat to me, loudly and s-l-o-w-l-y, that because my ReloadIt safe showed up as "Enabled", that I needed to go and have it activated so it would be "Abled". Then I pointed out the opposite of Enabled is "Disabled", and she laughed out loud for 10 seconds, said "this system is so stupid!", and finally proceeded to open a ticket.
I was on the phone with them again today. She indicated that they have identified that the issue appeared when trying to load Account Now prepaid cards only. When loading those, the system did not do so properly. They are trying to correct that. Unsure of how it will be corrected though.