FlyerTalk Forums - View Single Post - Most Bizarre Cancellation Policy Ever?
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Old Feb 19, 2014 | 5:19 pm
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sdsearch
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Originally Posted by sbedelman
Originally Posted by sdsearch
The website doesn't have all the "knowledge" to know whether you're cancelling in time or not. Just because the website lists the cancellation policy, that does not mean the website has a script to "understand" that cancellation policy down to all the details (the hour it cuts off, the time zones involved, etc).
How do you know this?
Because I've been involved in software design for decades and know how these projects tend to get done. I obviously don't absolutely "know" this, not working at Marriott IT, but I do know that equivalent stuff wouldn't get done at most of the places I've worked at, and extrapolating I don't see why Marriott IT would have been so much more thorough than everyone else.

Besides, that would require the Marriott IT folks having been told exactly what the policy is, and the policy never changing. Otherwise it would require updating the website script constantly. While implementing a murky warning saying "you may be charged" would work for years on end without changes (since it would work if you got charged and also work if you didn't get charged, taking care of all possible rules with one piece of script code!).
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