FlyerTalk Forums - View Single Post - Sheraton Malpensa (MXP) Airport, Milan, Italy [Master Thread]
Old Feb 19, 2014 | 1:56 pm
  #89  
rmannion
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Join Date: Jan 2007
Location: NYC
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I was overcharged by this property. The amount is correct on the invoice, but the amount charged to my card was in excess of 150% of the total. I called SPG, and the agent I spoke with forwarded my info to the hotel's front desk. The front desk emailed me a copy of my invoice (which is identical to the one I physically have, and which has the correct total). I explained the overcharge but have yet to receive a reply after a few days. What should I do at this point?
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