Originally Posted by
Boraxo
I find this true at most chains - insufficient staff for the dedicated elite line though if there are 2 staffers at the front desk you normally see 1 dedicated to the elite line.
But 90% of the time I walk straight to the desk, no waiting!
My bigger complaint is the failure to pre-assign the best rooms to elites, or conversely receiving worse-than-average rooms because the front desk doesn't care or doesn't think I will notice.
Yes! The failure to pre-assign rooms, the crappy room by the ice machine and elevators, when the hotel is not even @ 50%, that kind of crap drives me nuts. I'll gladly wait a minute of two if it meant I get a decent room.