Update: I called today, and after being placed on-hold for over an hour (no exaggeration), the guy at the risk department indicated that I needed to re-submit copies of my DL, SS Card, and Utility bill. although I submitted those about 6-8 months ago. I argued that they should simply look at the ones I submitted before, but he said that they will go through this process again if 'suspicious' activity is found. He did not want to give me details, but it seems that the recall from the reload I did a few days ago (from the Reloadit Safe which I mentioned a couple of posts above) was seen by them as suspicious (stolen Reloadit card, stolen cc used, etc.). I will go ahead and resubmit everything and hope they re-activate my account.