Originally Posted by SEA777GUY

I was booked at the Westin the night of the C02 leak. The hotel & SPG has been less then helpful with dealing with the situation. After being helped by a rude and curt agent, I was sent to the Hilton BWI were I was treated very well. They even honored a 4pm check out for me. Spoke with both the Hotel and SPG today and they at first told me I would not get any stay credit. Once I got a supervisor, she said I would get stay credit. No offer of any kind of goodwill gesture was offered either by the hotel or SPG and when I asked I was told no. Only got my stay of one night refunded. Very angry and frustrated with SPG right now. Hotel will not take any responsibly for what happened and was told to contact SPG consumer affairs. Apparently, they don't think that this is a very serious situation. I am sure many others and the lawyers in my office will disagree.