Originally Posted by
SquareDanceGuy
A Diamond Check-In sign that people can actually SEE might help. The transparent lucite dealie is quite sophisticated and elegant yet almost totally unnoticeable. Maybe it's just me, but I think that a Diamond Check-in sign people can easily see would improve the situation immensely.
At large domestic properties, more clear signage marking elite check-in would work well. I do not feel that Park Hyatt or high-end international GH or HR properties should have elite check-in lines, because at that level every guest should be checked in promptly and given a high level of service. Furthermore, Diamonds can simply proceed to the club lounge for check-in at properties so equipped.
The downside of having a clearly marked elite check-in area is that it would make guests without status feel like second class guests. This is not suitable for hotels marketing themselves as high-end, where every guest is paying a high rate to stay (and indeed non-elites can often be the best customers).