Originally Posted by
ainternational
Have had this same experience umpteen times, mostly in domestic properties. I almost feel bad when I finally get to a staff member and they see the Courtesy Card. Many have apologized. But they seem to completely overlook fixing the actual process.
That is very unfortunate that a guest with your status check-ins like a family who booked their room on expedia.com. I would suggest the morning shift manager call the arriving Courtesy Card guest(s) prior to arrival to arrange an expedited check in process.