Originally Posted by
jjangoo
That's interesting. How did you convince them to even inquire further than what the system shows? My rep talked to me like I was an idiot or a liar.
Just to be sure, the partner desk agent is the first line of support when I call AS CS right?
I told them that there was a discrepancy from what AS was showing and EK is showing, and to keep trying.
When in doubt, don't be afraid to be firm but polite with the agent.
Best of luck.