I just started using this tool and am confused as to why it is showing AA award space that does not exist at AA.com.

Search: ogg-ord on Nov. 15

Shows availability for 2 economy seats for the Milesaaver awards (YS+), but when I checked on the AA site and called in, there were none available.

Perhaps I am misinterpreting results of doing something wrong, but if anyone can explain this, I would be thankful.