Originally Posted by
lcpteck
Okay guys I've found my receipt that shows the tick on the RMB when given the choice. I'll open a case with Citibank Singapore and update on the progress. Will take a photo of the receipt and post it here.. As a security concern, is there any part of the receipt I should block out?
This case has finally been resolved.
When I made my official complaint back then, they provided me a form to fill up and I also provided photocopies of the slips (as they requested it). They then credited back the DCC amount and now the actual non DCC has been charged instead.
15Oct2013 ASTOR HOTEL DCC TIANJIN CN 269.14
15Oct2013 RETAIL CREDIT ADJUSTMENT -269.14 (temporary credit during the disputed case)
6 Feb2014 DR-I1310290116-ASTOR HOTEL DCC 259.26 (Merchant agreed to charged in RMB)
I could have saved more than S$10 if it was resolved earlier. Unfortunately the RMB is now stronger against S$.