FlyerTalk Forums - View Single Post - What to do? High Demand Property Changes My Reserv. and Charges My Card in Advance
Old Feb 16, 2014 | 4:55 pm
  #10  
writerguyfl
 
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,359
Originally Posted by CJKatl
What if the rate booked was lower than the convention rate? Would the change still happen?
The first hotel where I worked was corporate-owned and operated. In that situation, we'd move the room into the block but keep the lower rate. Both GMs I worked under there had the same philosophy: making a few extra dollars wasn't worth the potential for a complaint.

The second hotel I was at was independently-owned. We didn't participate in city-wide convention room blocks. If we did, I guarantee we would have changed the reservation to the higher convention rate. (The owners didn't want us to comp anything.)
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