Well, it would appear that they are either behind schedule on the Diamond desk or not giving accurate information. When I called the Palmer House 6 weeks ago when making our reservation (the Hilton site said the lounge was closed so I called to see what they were doing instead) I was told that diamond members were receiving a coupon for an appetizer and drink at the bar and a coupon for breakfast at the restaurant. I don't feel like we received either of those things.