Originally Posted by
SJC AA
What is the "30-minute advisory"?
They are supposed to give you status.
Originally Posted by
BiggerisnotBetter
horrendous customer service. That this was AA does not surprise me. One of the reasons I stopped flying them years ago. Completely unacceptable.
What exactly would you have expected them to do? And, how would this differ on another carrier?
There were waiting for a clearance window. If they waited for clearance for everyone to board, it might be to late for the clearance window. As noted, the plane was at the gate with the door open. It's not like you were held captive. I am quite sure AA would have booked you for a later flight if you wanted them to.