Originally Posted by
Steve M
Have the 4 SWU's appeared in your account? Even if you haven't received proactive notice, you will be able to see them in your account once you log in, if they have been awarded to you.
I clicked a MM level in early Jan and the SWUs and new MM level were reflected on AA.com when the flight posted he next day. Agree this is what the OP should check for.
I too have not yet received the package with the updated card and luggage tags. Not fussing about it given it seems to be a systemic issue.