FlyerTalk Forums - View Single Post - Passbook error during mobile checkin process
Old Feb 15, 2014 | 9:46 am
  #1  
flyertalker00152
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Join Date: Dec 2002
Posts: 977
Passbook error during mobile checkin process

I have just checked via the BA iPhone app and at the end of the process, it popped up with:

Passbook error
Sorry there was a problem processing your booking.
Please go to Manage My Booking on ba.com to check-in or get your boarding pass
I then got another strange error at ba.com but I then saw that I had successfully checked in and downloaded a PDF of my boarding pass. However, I still see the same error when I click on the red "Check-in/Boarding pass" button in the iPhone app.

Potentially relevant factors are:
  • The flight is very full and most of the rows at the front of economy were unavailable.
  • I am seated in an emergency exit row, which I reserved using my CX Gold. I will replace it with my BA number to earn mileage just before boarding.
  • A client booked the flight mistakenly as a hand-baggage-only fare and I had to add a baggage allowance myself.

I've Googled this error and have found nothing. What could be preventing me from getting my mobile boarding pass?
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