I was granted two J-->F upgrades on our upcoming HKG-JFK flights for 60,000 Asia Miles each. I received a new itinerary that shows both J and F entries for this segment but the ticketing process remains queued.

Under Manage booking, CP website says "Our records indicate that you have not issued a ticket for this booking. Please contact Asia Miles Service Hotline to issue the ticket before 21:00, 11 Feb (MLE time). Otherwise your booking will be invalid and will automatically be cancelled without further notice." for each reservation.

Obviously Feb 11 has come and gone. Agents tell me the the tickets will be issued "shortly." One other factor is that I had to top up my account for the redemption. If I transfer the 4000 Amex points over to AM before the processing of the tickets/top-up, can I avoid paying for these extra miles?

Any thoughts/experience would be appreciated. Thanks!