Originally Posted by
laxsnaogg
Not directing this post at hailstorm; I just appreciate the OP's rant as most Hyatts which I have visited need to improve in this area, and its a very easy fix. It's a stated benefit, either man the station, or train your desk agents to keep an eye out and slide over quickly (or try this whacky idea, make eye contact with your guests and say 'I'll be with you in a moment, thank you for your patience'.
Agreed that this is an operational issue that Hyatt needs to do better - either of those alternatives work along with a clear distinction where the elite line is. I don't mind waiting for 2-3 others to checkin but get quite annoyed when I'm behind 10 people, many of whom take a longtime with lots of questions.