FlyerTalk Forums - View Single Post - Westin O'Hare, ORD, Rosemont, IL (Chicago) [Master Thread]
Thread: Westin O'Hare, ORD, Rosemont, IL (Chicago) [Master Thread]
View Single Post
Old Feb 13, 2014 | 5:41 pm
  #41  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by FlytheTail
...As a fairly new SPG Plat, I can't believe there's no consistent breakfast as a perk; I receive that as a Gold at Hiltons and Marriotts. Definitely not competitive in this area.
They are supposed to offer you a selection of welcome amenities, one of which is Continental breakfast in lieu of Starpoints.

If you are saying they did not offer this, send us your SPG account number so we can follow up on it with the SPG Hotel Coordinators.

Also, I would definitely file a formal complaint on your other issues. You can do so by sending an email to Corporate Customer Service at [email protected], or if you prefer, we can handle that for you as well.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Reply