Originally Posted by
jjj0002
Shall I contact the hotel about this? Shall I directly ask the hotel for some compensation? I appreciate your comments and suggestions.
That's what I would do. Send the hotel a note, remind them of the incident, the conversation with the agent at checkout and her promise of "some points" for all of you trapped in the elevator.
I will say though, that I've been promised points by SPG properties a small number of times and it was not unusual for it to take several weeks for them to reach my account. So don't be surprised if the answer is that they are in the works. But I'd still send the inquiry while it is still relatively fresh in their minds.