Originally Posted by
danger
I have a ticketed DONE3 that is about to be impacted by CX's cancellation of its JED (and AUH) flights.
The final sector of my itinerary is HKG-(xDXB)-JED. CX is discontinuing the DXB-JED segment from 30 March.
I'm really, really hoping they won't force me HKG-xKUL-JED on MH's vastly inferior J product.
Is the likely solution HKG-xAMM-JED? Or is there a better option out there?
I received an automated revised itinerary from CX a few days ago. I had been re-routed HKG-xDOH-JED on QR. I was booked into Y on the last segment, a two-class flight, which is pathetic as the oneworld Explorer rules clearly dictate First in these circumstances.
I got straight on the phone to CX and got an agent who (a) couldn't pronounce "Doha" and (b) didn't know what the abbreviation "QR" represented. His naivety turned out being helpful. I asked to be routed HKG-xLHR-JED instead - and succeeded.
The ticket has been reissued. I'll wait and see if it sticks.