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Thread: selling paid upgrades in front of elites
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Old Feb 12, 2014 | 4:00 pm
  #10  
avmba
20 Years on Site
 
Join Date: Sep 2001
Location: SNA
Programs: AA EXP 1MM, HH Diamond, SPG Plat, Avis Pres Club
Posts: 298
Originally Posted by dave1013
Regardless, I would suggest you take a few more minutes and advise Customer Care of what happened. Not so much to chew the agent out but let them know there is a mixed message. Maybe some more training would help preclude these situations moving forward.

UPDATE: our message paths crossed, and it's comforting to see that great minds think alike. LOL
LOL

agree - I'm not a "chew people out" or DYKWIA kinda guy. That's why I opted to pay now and discuss later. My sense is that she was trying to follow protocol and was simply misinformed.

Thanks for all the feedback everyone.
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