Dear Mr james84,

We are writing to address your booking for travel from Colombo to Dallas in Diamond First Class and Pearl Business Class under booking reference XXXXXX.

We note that the fare you have paid was not the applicable fare for the class of travel indicated and is even lower than the applicable economy fare for that routing; however, will honor the ticket as booked. Please note, though, that we will not permit any changes to this booking of any kind unless the fare difference between the fare we received and the correct applicable fare is paid. These flights are not eligible for bonus miles, and are not accompanied by chauffeur service or for lounge access.

You will be permitted to cancel the ticket will a full refund.

If you require any further information about the booking, your travel or cancellation of the trip, please contact our call centres on the below numbers:

Colombo – 00 971 2 599 0000
USA - 1888 838 4423 or 00 971 2 599 0000
Canada - 1 866 948 1081 or 00 971 2 599 0000

Should you require any further details you can also contact us at [email protected].

Sincerely,


Natalie Coley
On behalf Etihad Airways